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Collin

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Recent activity by Collin

  • I received a cancellation discount but still got billed the original price on my next billing, how did this happen?

    This likely happened because you are on a yearly billed monthly subscription that hasn't completed its original billing term.    For a yearly billed monthly subscription, your plan will be discount...

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  • What is a cancellation discount? How does the cancellation discount work?

    A cancellation discount will kick in when your billing term is completed. This reduces the price of your renewal payments but keeps the same access for your paid plan.     This means monthly plans ...

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  • How do I install ATOM?

    Congratulations on your purchase of the ATOM synthesizer. Follow the steps below to get started...   STEP 1: Download ATOM From your My Account page, scroll down to the bottom section titled "Atom ...

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  • Can I Master Just One Song?

    eMastered is a subscription service for musicians, and does not currently offer individual file downloads at this time.   We have a wide variety of subscription options available, which I'd be h...

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  • How are the subscription plans billed?

    The payments for yearly (billed monthly) plans and the monthly plans get charged once every 30 days. The yearly subscription gets charged in full upon purchase and then again in twelve months.  ...

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  • Can I Use a Prepaid Card For My Billing / Account?

    As our plans are subscriptions, prepaid cards are not accepted.   To sign up for any of our plans, you will need a traditional credit/debit card, or use Paypal for your billing.   We apologize f...

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  • I Want My Money Back / Am I Eligible For A Refund / What Is the Refund Policy?

    eMastered has a 14-day refund policy. To be eligible for a refund, you must have purchased your paid plan in the last 14 days and downloaded fewer than four songs.   Using our admin panel, we ca...

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  • Can my friends use my eMastered account?

    eMastered subscriptions are for individuals, so unfortunately your friends can't use your account. Luckily for you (and for them) if you refer them to eMastered both you and your friends will ge...

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  • Why Does The Yearly Plan Say $13 / Mo But I Got Billed $156?

    The Yearly plan is a one-time payment of $156, but the $13 shown in the pricing tab for the Yearly plan shows how much the plan essentially would be cost per month.     This is meant to highlig...

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  • What kinds of payment methods can I use for eMastered?

    US customers can pay with PayPal, Apple Pay, Android Pay, Venmo, Bitcoin, and most credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diner’s Club. For inte...

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