Account FAQ

• I received a cancellation discount but still got billed the original price on my next billing, how did this happen?
• What is a cancellation discount? How does the cancellation discount work?
• Can I Master Just One Song?
• How are the subscription plans billed?
• Can I Use a Prepaid Card For My Billing / Account?
• I Want My Money Back / Am I Eligible For A Refund / What Is the Refund Policy?

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• What are the terms and conditions for eMastered's referral program?
• I referred a friend to purchase eMastered, why didn't I get a gift card reward?
• How Many Gift Cards Can I Earn With The Referral Program?
• How Does the Referral Program Work?

• How do I install ATOM?
• I tried to email my song but the song never arrived. Can you help?
• My file won't upload, what's wrong?
• I forgot my password, what do I do?
• How can I upload multiple tracks at once / can I upload more than one song at a time / How can I upload a bunch of songs at once?
• I Want To Work With eMastered, How Can I Apply?

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